F.A.Q.

Please find below our most frequently asked questions. If you can’t find the answers your looking for please don’t hesitate to call or email. Our contact details are in the bottom left corner of the page.

  • How do i find my holiday home?

    Precise directions and key collection information will be sent out to you before your arrival date. However,the location of each property is shown on the web page of each individual property.

  • When should we arrive and depart?

    Check in time is 4pm and we would like you to vacate the property by 10am on the morning of your departure.

  • Who do I contact if any maintenance is required in my holiday accommodation while on holiday?

    The owner of each property will deal with any queries you may have while on holiday; their number will be given out along with directions and key collection information closer to your arrival date.

  • Is smoking allowed in any of the properties?

    No, all of our properties are strictly non smoking however there are gardens at each of the properties for guests who wish to smoke. All we ask is that you are considerate to other guests by placing used cigarettes into the bin.

  • Are pets allowed in any of the properties?

    Since many of our guests are allergic to dog and cat hair, we are unfortunately unable to take pets. We can, however, give you the number of a local cattery or kennel.

  • Which is the nearest hospital/dentist/police station?

    NHS 24: 08454 24 24 24

    Dentists 01786 465 999

    Police Station: 01786 456000

  • Are towels, linen, pillows and duvets supplied?

    Your holiday home will be fully made up for you on arrival. Bedding and all linen is included in the price of your holiday.

  • Are any of your properties better suited for young children?

    All of our properties are child/baby friendly and we can supply you with children’s items such as cots and highchairs. All properties have a garden and some even supply outdoor toys and play equipment. Please ask on booking and we can advise.

  • Where is the nearest Supermarket?

    There are 3 supermarkets in Stirling: Morrisons, Tesco and Sainsburys. There are also Iceland and Marks and Spencer within walking distance of properties in Kings Park and a small Spar in Menstrie for Redcarr Lodge.
    Both asda and tesco will deliver straight to your holiday home door. All you need is the postcode and you can place an order up to 3 weeks in advance.

  • Where are the nearest pubs and restaurants?

    For those staying in Stirling town centre properties there is an abundance of eateries on your doorstep all within walking distance. Redcarr Lodge also has a few pubs within walking distance; more info is available on each individual property page.